Customer Service Advisor

Customer Service Advisors – Newcastle - £19,000 + Bonus

Starting salary of £19,000 with the opportunity to increase this up to £22,000 based on your performance in the role.

greenbean are working a global company who are rapidly expanding their Centre of Excellence in Newcastle. This is a fantastic opportunity to be part of a growing team and operation!

We require a number of individuals who are real team players and put customers at the heart of everything they do.

What to expect

• Joining as a Customer Service Advisor you’ll be helping customers calling in with general customer service enquiries and questions about their accounts.

• You will also be making outbound calls to provide customers with updates on any on-going queries.

About you

• You must have experience in providing excellent customer service and be genuinely passionate about customer satisfaction.

• You’ll need to bring good IT skills as you’ll be handling customer information and updating databases

• Able to work in a fast paced and challenging environment

• Good communication skills

Shift pattern

• 4days on 2 off – 40 hours per week – various shift patterns.

Benefits

• 28 days holiday (including bank holiday) increasing to 30 (incl. bank holidays) after a year’s service.

• Career Progression (performance based), with a business that is rapidly growing

• Free Fruit, Tea, Coffee, Hot Chocolate.

• Health Insurance

• Pension

• Free parking

• Perk box discounts

• Employee alarm discount programme (after completion of probation)

• Free sport facilities (3 tennis court, 7-a-side football pitch, Netball court).

• Free bike hire.

• Dedicated transportation to nearest Metro station.

• Discount on regular buses.

• Discounts at local restaurants, attractions, and retail outlets.

• Quorum Q card

Please apply immediately via the link…