Job Type: Permanent
Job ID: 168180
Operations Manager – Training & Quality - £35,000 + Bonus + Benefits
My client is looking to recruit a dynamic, passionate and enthusiastic Training & Quality Operations Manager to join their rapidly expanding operation. We are looking for a someone with a strong operational background that is passionate about people development, process improvement, quality and customer experience.
To be the operational lead on everything relating to training, people and quality.
Leading a team of trainers to design and deliver training programs to a number of departments including customer service and technical support.
Working with the wider business to develop the company’s quality processes and standards.
Take the lead on all people related projects to increase employee satisfaction and retain staff
Continuous improvement of the companies training and coaching programs
Work with other senior leaders to analyse operational process to identify skills gaps, knowledge gaps and training opportunities
Be passionate about customer experience, working with other senior leaders to continuously develop the company’s CX strategy
Working with other senior leaders to deliver operational improvements in line with the wider business strategy
Looking for new and innovative training methods and processes
Design and roll out a framework to measure the success of training and quality
Daily management of your team and conducting team meetings
Developing staff through monthly 121's and ongoing training and coaching
Adherence to HR guidelines
Presenting results to the senior leadership team
Previous experience in an operational leadership role with a focus on people, process and customers.
Passionate about people development and customer service
Experience in developing training and coaching programs
Experience in managing projects in a fast paced and agile environment
Ability to work under pressure, manage your time effectively and work on your own initiative
Excellent analytical, decision making and problem solving skills
Self-motivated, ambitious and determined
Ability manage and drive performance
Excellent communication skills at all levels
Key words: Operations Manager, Training Manager, Quality Manager, Contact Centre Operations Manager
Salary up to £35,000 DOE + Bonus + Benefits
Please apply immediately via the link…