< Back to Vacancies

Resource Planning & Real Time Manager

Location: Leeds

Salary: £35,000

Job Type: Permanent

Job ID: 168119

Resource Planning & Real Time Manager – Leeds - £35,000 + Benefits


My client is looking to recruit a passionate and enthusiastic Resource Planning & Real Time Manager to join their well established and successful operation in Leeds. Initially this will be a homeworking role with the view to moving into the contact centre operation in the future!


This role will report into the Head of Contact Centre who you will work closely with the ensure their customers receive a best in class service.


You will be the operational planning lead and develop forecasting for all contact channels to ensure all targets and KPI’s are achieved. You will also be responsible for the day to day real time across all customer channels.


This a newly created role by my client and therefore they need someone who is able to build a resource planning model using Microsoft Excel.


This role would also suit an experienced resource planning analyst that is looking for the next step in their career.




  • Developing a forecasting model across all customer contact channels, factoring in seasonal activity by customers and suppliers.

  • Produce weekly schedules across the operation, monitoring adherence and effectiveness of schedules to continually improve and create accurate forecasts

  • Analysing data to provide opportunities to improve utilisation.

  • Working with the senior management team to find efficiencies and drive operational improvements

  • Continuously analyse resource data to find opportunities to develop the resource allocation across the operation


About you:


  • Previous experience in a contact centre resource planning and real time role

  • Significant experience in operations and forecasting, capacity planning, scheduling and real time management

  • Advanced Excel skills

  • Ability to build and develop a contact centre resource planning model using Excel

  • Ability to work under pressure, manage your time effectively and work on your own initiative

  • Excellent analytical, decision making and problem-solving skills

  • Self-motivated, ambitious and determined

  • Excellent communication skills at all levels


Idea background: Resource Planning Manager, Real Time Manager, Operational Planning Manager, Senior Resource Planning Analyst, Senior Planner, Planning Manager, Forecasting Manager.


Interviews and your induction will be done virtually.


Salary up to £35,000 DOE + Excellent Benefits


Please apply immediately via the link….


Matt Lazenby