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IT Resolution Engineer

Location: Middlesbrough

Salary: Up to £27,000

Job Type: Permanent

Job ID: 168106

NRG are working closely with a Middlesbrough-based IT solutions provider to recruit an IT Resolution Engineer to join their expanding Technical Support Team.

This role will involve solution design and hands-on technical support with clients both remotely and on-site (with social distancing measures applied were appropriate).

Overtime hours are available as many projects need to be completed out of hours.

The successful candidate will be joining the company at a very exciting time with several projects in progress and further expansion planned for the business.

Role overview

  • Ensure all Service Desk tickets are logged in the system with regular progress notes

  • Keep the customer regularly updated with issue resolution progress

  • Work in collaboration with colleagues on major incident recovery

  • Proactively identify potential problems and issues on customer sites

  • Identify opportunities to implement improved solutions

  • Deliver exceptional customer service and demonstrate the ability and desire to go 'above and beyond’ for customers

  • Share technical knowledge and contribute articles to the knowledge Base

  • Complete research, testing, and development on imminent technologies

  • Engage in ongoing training and gain technical qualifications

  • Project Delivery

  • Solution Design

You will have;

  • Experience of working in a busy IT Service Desk environment

  • Experience of working on projects

  • Confident customer facing skills

  • Excellent communication skills

  • Ability to work effectively within a team and as an individual

  • Professional attitude

  • Efficient time keeping

  • Ability to prioritise work

  • Ability to work under pressure

  • Flexible approach to working outside of normal office hours if required

  • Full UK driving license

Technical experience required;

  • Microsoft Windows

  • Microsoft Windows Server

  • Experience in installing servers / server migrations

  • Active Directory and Group Policy

  • Microsoft Office 365 & SharePoint

  • Hyper-V

  • Cisco Meraki

  • Panasonic & Mitel Telephone Systems

  • IP Based Telephony for example 3cx

  • Autotask

  • Networking / Firewall

  • Video Conference