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Service Desk Analyst

Location: Middlesbrough

Salary: £18,000

Job Type: Permanent

Job ID: 168060

NRG are working closely with a Middlesbrough-based IT solutions provider to recruit a Service Desk Analyst into their expanding technical support team.


Duties and Responsibilities:


  • Provide remote/onsite IT support for hardware and software issues to SLA’s

  • Ensure all incident/service request tickets are logged onto a ticketing system

  • Ensure tickets are kept up to date with regular updates

  • Keep the customer up to date with progression of tickets

  • Look proactively at tickets to confirm a permanent fix

  • Identify opportunities to implement improved solutions

  • Deliver exceptional customer service and demonstrate the and desire to go ‘above and beyond’ for the customers

  • Carry out research, testing and development on imminent technologies

  • Engage in ongoing training and gain technical qualifications


Required Skills and Experience 


  • Have experience of working in a busy IT service desk environment

  • Have confident customer facing skills

  • Have excellent communication skills

  • Have the ability to work as part of a team or on your own

  • Use own initiative to make decisions and complete tasks

  • Have a professional attitude

  • Efficient time keeping

  • Ability to prioritise work

  • Flexible approach to working outside of normal working hours

  • Full UK driving licence


With at least one of the following preferred

  • Relevant Microsoft or Cisco qualification (e.g. MCP, CCNA)

  • Experience of Office365 and SharePoint

  • Telecommunications experience (Panasonic, 3CX)


Our client offers an ongoing technician development programme, excellent work environment and opportunities to progress.

Interested? Apply now!