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Customer Support Advisor - Alarm Receiving Centre

Location: Newcastle

Salary: £18,000 - £21,000 plus bonus

Job Type: Permanent

Job ID: 167911

greenbean are working in partnership with #1 provider of smart alarms in Europe who are opening a Centre of Excellence in Newcastle. This is a fantastic opportunity to be part of a brand-new team from day one!

We require several individuals who are real team players and put customers at the heart of everything they do.

 

What to expect

Joining as a Customer Service Advisor within the Alarm Receiving Centre, you’ll be helping customers whose alarm has been triggered. Processing signals received from customer’s premises, reviewing of images, liaising with guard/police/ambulance/fire brigade as part of Monitoring duties. Making outbound calls to communication correctly what is happening during an incident to ensure customers’ security. Making quick and accurate decisions following strict security protocols.

You will be receiving inbound calls from customers, assisting with basic technical troubleshooting of issues. Preventing false alarms by explaining how to use the system and detecting technical issues.

 

About you

In this role, you’ll need to be able to think on your feet, react to incidents in a timely manner and can show patience, empathy & compassion.

 

You’ll need to bring good IT skills to your new role, as you’ll be handling customer information and updating databases and you’ll be comfortable working in a fast-paced team environment.

 

You must have experience in providing excellent customer service and be genuinely passionate about customers’ security and safety.

 

Shift pattern

Early shifts available – 8 hour shifts starting at 6am or7am.

 

Benefits

  • 28 days holiday (including bank holiday) increasing to 30 (incl. bank holidays) after a year’s service.

  • Career Progression (performance based), with a business that is rapidly growing

  • Free Fruits, Tea, Coffee, Hot Chocolate.

  • Health Insurance

  • Pension

  • Free parking

  • Perk box discounts

  • Employee alarm discount programme (after completion of probation)

  • Free sport facilities (3 tennis court, 7-a-side football pitch, Netball court). 

  • Free bike hire. 

  • Dedicated transportation to nearest Metro station. 

  • Discount on regular buses. 

  • Discounts at local restaurants, attractions and retail outlets. 

  • Quorum Q card