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Knowledge Specialist

Location: Newcastle

Salary: £22,500 plus upto 7% bonus per annum

Job Type: Permanent

Job ID: 167908

NRG are delighted to be working with the 3rd largest independent video games publisher in the world. Based in Newcastle city centre, they are looking to recruit a Knowledge Specialist.

Working in conjunction with operational teams, you will improve and produce accurate FAQ and Knowledge guides for a vast external player base of gamers and end users including platform/game specific troubleshooting guides and self-help content. You will also assist the Customer Support team by creating user guides and help improve experiences by analysing and sharing feedback.

As you will be working for a AAA games publisher, the ideal candidate will be an avid gamer with a good understanding of their impressive library of titles and services.


Job Purpose:


  • Create, update and archive FAQs.

  • Provide localisations on FAQ and Knowledge Base content.

  • Monitor all localisations and ensure timely delivery.

  • Ensure embargos and deadlines are adhered to.

  • Create initiatives to increase self-help and player empowerment.

  • Develop a deep knowledge of Ubisoft products and process.

  • Create game agnostic content to help with platform specific topics.

  • Support new projects and the wider business as and when required.

  • Show flexibility to work shifts as needed with an understanding for the demands of the business and our consumers.


Skills and Experience


  • Experience of creating FAQ documentation and Knowledge Base materials.

  • Experience of document localisation

  • Good understanding of social media activity, Facebook, Twitter, Your Tube

  • Good spelling and grammar

  • Quick thinker – work proactively

  • Good communicator and team player

  • Able to work on own initiative

  • Native/mother tongue speaker for the represented language (FR)

  • Strong technical ability is preferred

  • Active gamer


Salary: £22,500 plus the following benefits:


  • Upto 7% bonus per annum Personal performance bonus

  • Private Health Insurance (including eye care and dental)

  • Life Assurance

  • Long Term Disability Insurance

  • Pension

  • Significant discount on the world’s best video games

  • 25 days of holiday

  • A kitchen stocked with cereals, fruits, unlimited filtered water, teas, coffee and even hipster milk products

  • Regular professional and social events

  • Monthly drink

  • Flexible working hours

  • A casual dress code