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Senior Account Manager

Location: NORTH EAST

Salary:

Job Type: Permanent

Job ID: 167855

Purpose of the role

 

The Senior Account Manager will manage the implementation process of key national accounts after handover from the Sales Team.

 

Responsibilities:

 

● Build customer engagement plans to track client activity.

● Contribute towards product and marketing strategy and vision.

● Provide the Commercial Team with pre-sales support (data, demos, build business cases) as required.

● Think strategically to satisfy customer needs and ensure products become business as usual within a digital-first approach to behaviour change.

● Lead service transformation to ensure customer's personnel, structure and dynamics support and facilitate the adoption of relevant Health solutions.

● They will analyse & leverage industry and internal data to identify opportunities and increase product penetration.

● Attend conferences and events related to the platform & sector.

● Become a product expert and internal champion for our customers to drive product improvement/enhancement.

 

Experience/Skills:

● Ideally track record in customer success or equivalent history of ensuring and increasing customer adoption, satisfaction and retention.

● Interpersonal aptitude with the ability to build trust quickly with a client-first mentality.

● Project management skills, with the ability to coordinate cross-functionally and hit hard deadlines in a fast-paced environment.

● An interest in healthcare and wellness and a passion for directly improving people's lives.

● A structured commercial management process, where you can conduct negotiation and can monitor performance to take the necessary corrective action.

● Strong MS Office & CRM management.

● Ideally healthcare experience in service transformation and programme management in the NHS or private sector.

● Knowledge of service delivery, pathways and commissioning.