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Senior Customer Service Advisor - Mortgages

Location: Sunderland

Salary: £21,160 per annum

Job Type: Permanent

Job ID: 167850

The company:


Global financial organisation

Competitive Salary

Pension Scheme

Private Healthcare scheme

Onsite perks


The Role:

You’ll meet individual customer needs and achieve allocated goals
You’ll ensure that customers receive an exceptional service by addressing customer solutions and transactional processing requirements
You’ll achieve overall Shared Services goals by identifying complex and non-standard customer requirements and opportunities, and referring these to appropriate colleagues
You will use your own initiative to monitor your performance and develop the knowledge and skills that you need to be the best you can be
What we’re looking for:

Experience in a customer-facing role, with genuine interest in the customer and evidence of exceeding customer expectations
The right attitude, personality, potential and skills to provide excellent service and case ownership

The initiative to resolve customer queries and complaints, using pre-defined escalation points where necessary
Skills that will help you in the role:

Experience of dealing with complex customer queries and complaints
Excellent verbal and written communication skills
Experience of operating in a customer-facing or telephony role where service is paramount
Proven ability to meet performance standards



Salary: £21,160 and the hours are between 7am and 11pm Monday – Sunday