Job Type: Permanent
Job ID: 167807
Revenue Protection Senior Advisor – Leeds
6 months Fixed Term
Here at Npower, our customers are our most important stakeholders. We’re looking for dedicated and professional Revenue Protections Senior Advisor who will ensure our customers are receiving the best level of service possible when dealing with us.
What to expect
The main purpose of the Revenue Protection Advisor role is to Investigates and provide an immediate response to a defined range of customer queries or enquiries, to deliver an appropriate, accepted resolution for the customer.
An important part of your new role will be handling queries, analysing and resolving a wide range of issues, liaising with other npower departments and third parties as necessary to provide an appropriate and acceptable resolution for the customer. You will be allocating jobs to mobile teams, liaising with engineers to organise workload and work towards targets and KPIs.
In return you will receive an outstanding benefits package;
Access to flex benefits which include discounts at shops etc.
You’ll join us as on a competitive salary of £19,887 per annum depending on experience and skills, which includes a commission scheme.
Successful candidates must be flexible to work between the hours of 8am – 4pm Monday – Friday with the option to work one day a week from home.