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Collections Advisor

Location: Peterlee

Salary: £17,150 - £18637 OTE £21,000

Job Type: Permanent

Job ID: 167732

NRG are excited to recruit for a brilliant role within the claims collection department of a leading brand within the motor claims industry.

Are you motivated by always striving to get the best possible outcome for your customers, even if that includes fact finding, negotiating and having challenging conversations?

Are you someone that thrives within a target driven environment while multitasking your own designated case load and working under pressure?

If so, we want to speak with you!


You’ll be negotiating payment with insurance companies and helping recover costs.

Due to the nature of the role, you need to be resilient and able to have regular challenging conversations to ensure the best end result for our customers.

You receive 4 weeks training in order to help you fulfil the role to the best of your abilities.


Salary for this position is £17,150 up to £18,637 per annum, plus monthly performance related bonus OTE £21,000 pa. You will also receive a fantastic benefits package and lots of opportunities for career progression.


  • Mobile phone discounts

  • Motoring products

  • Gym membership

  • Share-save schemes


You’ll work 37.5 hours per week from Monday to Friday 8.00am - 5.30pm. This department rarely works weekend and if they do it tends to be only once every three months.

A bit about You:

  • You will need to be enthusiastic and driven to get the best possible results.

  • Have a keen eye for detail.

  • Be confident and comfortable having challenging conversations while negotiating payments.

  • Have the ability to use office based IT systems and phones on a daily basis.

To apply, please send in an updated CV or call us for a chat - we’d love to hear from you!