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IT Support Engineer

Location: Newcastle

Salary: £19,000 - £23,000

Job Type: Permanent

Job ID: 167731

NRG are working exclusively with a dynamic and growing IT service provider based in Newcastle. Our client is looking to recruit an additional IT Support Engineer to their team to assist with technical support queries across a variety of products maintaining a high level of customer service. This is an excellent opportunity for a candidate looking for progression and professional development.

 

Responsibilities:

  • Ensure all SLAs are met

  • Work as part of a structured team and escalate issues when needed

  • Take ownership of user problems, perform a technical diagnosis and fix the issue either remotely or on-site.

  • Supporting users in the use of computer equipment, providing training and advice when necessary

 

Essential Skills:

  • Previous experience working on a help desk, preferably at an MSP.

  • Good working knowledge of Microsoft based OS.

  • Networking experience

  • Experience troubleshooting MS Office.

  • Knowledge of AD/anti-virus and backup products.

  • Excellent telephone manner