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Applicant Support Advisor

Location: Newcastle

Salary: £10.32 per hour

Job Type: Temporary

Job ID: 167725

To provide first contact resolution for all inbound enquiries (through various media channels)

 Focused on Customer (Student) satisfaction

 Ensure correct use of systems and logging of queries to allow Marketing to deliver improvements to recruitment and conversion.

 Conduct inbound and outbound conversion activity.

 To be fully knowledgeable of the major qualification types – against both standard and nonstandard applications.

 

Applicants must have customer service knowledge and expertise to apply.