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3rd Line Support Team Leader

Location: Gateshead

Salary: Up to £44k DOE

Job Type: Permanent

Job ID: 167525

NRG are delighted to be working with a rapidly growing IT business providing end-to-end business technology including infrastructure, connectivity, voice, managed and support service solutions. Our client is looking to recruit a motivated and experienced 3rd Line Support Team Leader will be responsible for managing a team of engineers and assisting with a wide range of technical issues.


Key Responsibilities:

  • Supervising, mentoring and developing a team of third line engineers

  • Resolving complex IT issues in the form of incidents and problems

  • Identify reoccurring technical faults and liaising with other internal departments or external customers

  • Team management

  • Identifying potential future technical issues and presenting these to the Escalations Manager

  • Managing critical IT outages with customers and using the Escalations team to quickly and efficiently resolve the situation.


Skills and Experience Required:

  • At least 5 years’ experience in IT

  • Ability to manage team members effectively

  • Excellent understanding of general server, storage and networking technologies.

  • CCNA or CCNP

  • VMWare

  • Windows Server

  • Windows Exchange

  • Strong troubleshooting ability

  • Customer focussed

  • Excellent communication skills


You may, on occasion, be required to work at customer locations across the UK.

It is expected that the successful candidate will be able to accommodate changes in their working hours and available to work weekends and evenings if required.


Salary – Up to £44k DOE