Location: North Shields
Salary: £20,000 - £23,000
Job Type: Permanent
Job ID: 167508
Airtime and Billing Support
£19,000 - £23,000
This is a permanent nightshift role.
About the Role
Processing sales orders for customer equipment and SIMs according to customer requirements using in house and supplier systems for several mobile satellite service providers.
This includes activations, deactivations and changes of packages.
Maintaining internal application and 3rd party systems information relevant to provisioning orders, customer assets, billing profiles and rates.
Maintaining customer real-time alert and suspension requests which monitor traffic and prevent bill shock.
Processing customers prepay voucher sales orders, invoices and delivery of pins.
Liaising with customers, suppliers and other departments within the business to ensure these processes are completed on an accurate and timely basis.
Responsible for key products monthly billing cycles.
Ensuring all provisioning request are configured correctly for billing the product.
Weekly or monthly CDR checks depending on the product for any errors.
Resolve all errors prior to the products bill run.
Run invoice processing within the product timeframe.
Perform revenue assurance validation on the draft invoices against previous months invoices. This should show known expected differences for changes made during the month.
We are looking for a professional. You must be able to demonstrate the following:
Experience working in a busy office environment.
Good timekeeper, strong organisational skills.
Ability to multitask, work under pressure and to deadlines.
Numerate with highly developed commercial acumen.
Ability to identify and investigate anomalies to point of resolution.
To work as part of a team and on an individual basis.
Good relationship builder.
Strong interpersonal skills (including oral, written and presentation /reporting skills.
Experience in the use of Microsoft Outlook, Word & very proficient in Excel.
Ideally being able to create pivot tables, charts, and lookup queries in Excel.
The following experience would desirable but not essential as full training will be provided.
Experience of Telecoms billing software, software and/or billing processes.