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Airtime and Billing Support

Location: North Shields

Salary: £20,000 - £23,000

Job Type: Permanent

Job ID: 167508

Airtime and Billing Support

North Shields

£19,000 - £23,000

This is a permanent nightshift role.


About the Role

  • Processing sales orders for customer equipment and SIMs according to customer requirements using in house and supplier systems for several mobile satellite service providers.

  • This includes activations, deactivations and changes of packages.

  • Maintaining internal application and 3rd party systems information relevant to provisioning orders, customer assets, billing profiles and rates.

  • Maintaining customer real-time alert and suspension requests which monitor traffic and prevent bill shock.

  • Processing customers prepay voucher sales orders, invoices and delivery of pins.

  • Liaising with customers, suppliers and other departments within the business to ensure these processes are completed on an accurate and timely basis.

  • Responsible for key products monthly billing cycles.

  • Ensuring all provisioning request are configured correctly for billing the product.

  • Weekly or monthly CDR checks depending on the product for any errors.

  • Resolve all errors prior to the products bill run.

  • Run invoice processing within the product timeframe.

  • Perform revenue assurance validation on the draft invoices against previous months invoices. This should show known expected differences for changes made during the month.


About You

We are looking for a professional. You must be able to demonstrate the following:

  • Experience working in a busy office environment.

  • Good timekeeper, strong organisational skills.

  • Ability to multitask, work under pressure and to deadlines.

  • Numerate with highly developed commercial acumen.

  • Ability to identify and investigate anomalies to point of resolution.

  • To work as part of a team and on an individual basis.

  • Good relationship builder.

  • Strong interpersonal skills (including oral, written and presentation /reporting skills.

  • Experience in the use of Microsoft Outlook, Word & very proficient in Excel.

  • Ideally being able to create pivot tables, charts, and lookup queries in Excel.

The following experience would desirable but not essential as full training will be provided.

  • Experience of Telecoms billing software, software and/or billing processes.