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Desktop Support Analyst

Location: NORTH EAST

Salary: £12.50+

Job Type: Temporary

Job ID: 167484

 

Reporting to the Desktop Support Manager, you will provide technical and desktop support services for PC, Mac, mobile and other peripherals across all Professional Services staff and NUIT managed PC clusters with a clear focus on excellent customer service.

Duties and experience:

  • You will be expected to possess a broad and practical knowledge of PC hardware, along with sound knowledge of PC and Mac software applications, and application deployment.

  • You must possess excellent communication and interpersonal skills and be able to serve as an example to and coach colleagues in all aspects of the role.

  • Experience of working within a helpdesk environment and the use of helpdesk software is desirable.

  • Experience in interacting with projects and coordinate project activity within the team alongside day to day support tasks, the ideal candidate should be confident in taking responsibility and managing various stakeholders and keeping them updated throughout their interaction with the service.

  • You should be able to plan and organise your own workload, demonstrate significant attention to detail and be able to learn quickly. Experience of producing written documentation and providing end user training are also desirable.

 

You must be free immediately to start this position

2 – 3 Month Contract

 

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