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Business Account Manager

Location: Edinburgh

Salary: £50,000 OTE

Job Type: Permanent

Job ID: 167459

Working in partnership with my client Wave I am delighted to be looking for a Business Account Manager who will be responsible for managing their accounts and their sites water, wastewater and trade effluent services.

 

You will be able to:

  • Demonstrate proven account management skills through the delivery of excellent customer service and performance results. Performance results will be measured in many ways

  • Work proactively with the Customer Services Team to improve and maintain the quality of the Public Body, charging and meter data that is held for allocated account managed Public Body sites.

  • Develop a strong working relationship with key stakeholders of each Public Body, establishing clear and efficient communication and resolution processes of key business issues between.

  • Proactively identify and work with the Marketing Team on the planning, co-ordination and management of Public Body promotional events and initiatives.

  • Evaluate Public Body feedback and KPI performance in respect of Wave service delivery performance and to use this analysis to help drive Wave performance improvements and to strengthen the relationship with each Public Body. Review customer satisfaction surveys and plan and implement strategy to address issues and enhance customer experience.

  • Deliver Cost, Consumption and Carbon savings to customers, and deliver value adding sales.

 

With a background in a commercial environment you will be competent in identifying, developing and managing business opportunities & have an ability to build excellent customer relationships.

Benefits: -

  • 24 days holiday, rising to 26 days (plus bank holidays)

  • opportunities to purchase holiday

  • a day off for your birthday, plus a half day for Christmas Eve and New Year’s Eve

  • excellent DC pension scheme

  • personal accident insurance

  • healthcare scheme

  • life assurance

  • income protection scheme.

  • Perkbox membership with its vast range of perks including high street savings, free mobile phone insurance, discounted cinema tickets, travel perks, online workout classes and employee recognition scheme.