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Managed Service Engineer

Location: Gateshead

Salary: £27,000 - £35,000 DOE

Job Type: Permanent

Job ID: 167448

NRG are delighted to be recruiting for experienced Managed Service Engineer on behalf of our Gateshead-based client.


You will provide remote 3rd line technical support to both clients and internal staff via telephone, email and remote support applications. Accurately update and deal with all support calls/incidents and log all customer updates within the support call/incident. Ensuring that all calls are investigated and resolve support calls/incidents within the defined contract SLA, escalating the calls where necessary.


The ideal candidate will have experience in supporting Windows Server and VMware and some knowledge/understanding of SCCM and SQL Server is desirable.


Required Skills/Experience




  • Excellent Customer Service Skills

  • Self-driven and highly motivated

  • An excellent technical understanding within a business environment

  • Excellent troubleshooting skills, enabling the resolution of issues in complex environments.

  • Knowledge and experience of all versions of Microsoft Windows clients and servers, including typical day to day presented by them.

  • Knowledge of network technologies and solutions such as firewalls, VPN access and NAT.

  • Working knowledge of standard Microsoft Windows servers, solutions and functions including, but are not limited to, Active Directory, Exchange, DNS and DHCP

  • Ability to research a problem and find a solution using appropriate resources

  • Confident dealing with people and being able to talk through an issue

  • Able to multi-task within a fluid and fast paced environment

  • Knowledge of SCCM to patch server estate.

  • Ability to work in SME environments as well as larger enterprise environments, working with strict ITIL processes.




  • Experience and knowledge of delivering in a support/service desk environment

  • Experience of building/installing servers/software

  • Experience of using SCOM to monitor environments and react accordingly to alerts.

  • Experience of Lync 2013/Skype for business

  • Ability to demonstrate strong commercial awareness

  • Virtual technologies such as VMware and Hyper-V

  • Working knowledge of storage systems such as SANs and creating/managing arrays

  • Working knowledge of configuring or troubleshooting network devices such as firewalls, switches and routers.

  • Technical certifications in any of following: VMware, Cisco, Microsoft, Citrix

  • Some SQL Server Administrative experience.