Salary: £27,000 - £35,000 DOE
Job Type: Permanent
Job ID: 167448
NRG are delighted to be recruiting for experienced Managed Service Engineer on behalf of our Gateshead-based client.
You will provide remote 3rd line technical support to both clients and internal staff via telephone, email and remote support applications. Accurately update and deal with all support calls/incidents and log all customer updates within the support call/incident. Ensuring that all calls are investigated and resolve support calls/incidents within the defined contract SLA, escalating the calls where necessary.
The ideal candidate will have experience in supporting Windows Server and VMware and some knowledge/understanding of SCCM and SQL Server is desirable.
Excellent Customer Service Skills
Self-driven and highly motivated
An excellent technical understanding within a business environment
Excellent troubleshooting skills, enabling the resolution of issues in complex environments.
Knowledge and experience of all versions of Microsoft Windows clients and servers, including typical day to day presented by them.
Knowledge of network technologies and solutions such as firewalls, VPN access and NAT.
Working knowledge of standard Microsoft Windows servers, solutions and functions including, but are not limited to, Active Directory, Exchange, DNS and DHCP
Ability to research a problem and find a solution using appropriate resources
Confident dealing with people and being able to talk through an issue
Able to multi-task within a fluid and fast paced environment
Knowledge of SCCM to patch server estate.
Ability to work in SME environments as well as larger enterprise environments, working with strict ITIL processes.
Experience and knowledge of delivering in a support/service desk environment
Experience of building/installing servers/software
Experience of using SCOM to monitor environments and react accordingly to alerts.
Experience of Lync 2013/Skype for business
Ability to demonstrate strong commercial awareness
Virtual technologies such as VMware and Hyper-V
Working knowledge of storage systems such as SANs and creating/managing arrays
Working knowledge of configuring or troubleshooting network devices such as firewalls, switches and routers.
Technical certifications in any of following: VMware, Cisco, Microsoft, Citrix
Some SQL Server Administrative experience.