Job Type: Permanent
Job ID: 167437
Specialist Advisor – Leeds
3 months Fixed Term
Here at Npower, our customers are our most important stakeholders. We’re looking for dedicated and professional Specialist Advisor who will ensure our customers are receiving the best level of service possible when dealing with us.
What to expect
The main purpose of the Specialist Advisor role is to provide specialist administrative support and/or training in the Business Movers (i.e. Change of Occupancy) process to internal and external stakeholders; management of the end-to-end Business Movers journey for Npower Business’ customer base; protection of said customer base through fraud prevention and data protection; and ensuring business plans are met by achieving set KPIs.
An important part of your new role will be handling queries, analysing and resolving a wide range of issues, liaising with other npower departments and third parties as necessary to provide an appropriate and acceptable resolution for the customer. You will be a specialist point of contact for many areas including: business providing data analysis to address specific Business Movers issues. You will highlight specific area for attention where opportunities for process improvements and potential risk exists.
You will need to respond, and own issues and queries raised by sales, service and customers relating to the Business Movers process. Review complex contractual and registration data to communicate specific status of contracts on their journey to customers and sales channels.
In return you will receive an outstanding benefits package;
Annual leave entitlement – 5.75 (this figure is pro-rata from 23 days for a full year due to it being 3 months)
Access to flex benefits which include discounts at shops etc.
Access to overtime (paid at time and a half, this is based on being signed as competent in the role and business availability)
You’ll join us as a Telesales Advisor on a competitive salary between £23,864 and £26,178 pro-rata depending on experience and skills, which includes a commission scheme.
Successful candidates must be flexible to work between the hours of 08:30am – 17:30pm Monday – Friday