Location: Houghton Le Spring
Job Type: Permanent
Job ID: 167399
Customer Service Advisor
NRG are working in partnership of one of Britain’s leading energy companies; they provide outstanding benefits and fantastic opportunities to all employees who are looking for career progression. We require a number of individuals to bring energy, a creative flair to the work place and demonstrate excellent customer service skills.
What to expect
Joining as a Customer Service Advisor within the Financial Solutions team, you’ll be helping customers to setup new payment plans over the phone, offering bespoke payment advice and account plans, and consulting with customers when it comes to their energy usage.
Using your exceptional customer service skills, you’ll be taking calls from a wide variety of customers and sharing your expertise with them based on their situation and circumstances. Working closely to company guidelines, you’ll provide accurate and relevant information about payment solutions for our products and services, working to our performance measures and ensuring that npower meet regulatory obligations.
In this specialist role, you’ll need to be a customer service champion, using excellent problem solving skills and a passion for working together with customers to resolve issues. You’ll be resilient and assertive, with a focus on adapting quickly to a range of situations and building rapport with people from all walks of life.
You’ll need to bring good IT skills to your new role, as you’ll be handling customer information and updating our databases on a daily basis and you’ll be comfortable in a target-driven environment where you’ll be reporting your progress to your manager regularly.
In you return you will receive an outstanding benefits package:
Free onsite gym
Employee Recognition Scheme
Employee Discount Offer Scheme
Eye Test Vouchers
Personal Accident Cover
On-site Deli and Café Bar
Salary of £16,900 which will increase with grade to up to £18,879, as well as an unsociable hour’s allowance of up to £119 per month. You’ll also have access to additional on-target earnings of up to £100 per month.
Applicants will work between the hours of 10.15am to 8pm four days per week and one short shift of 4 hours with one Saturday in three. This additional shift is reimbursed with a day off in lieu during the week. You’ll receive 23 days of annual leave rising to 25 days after 2 years with the company.