Job Type: Permanent
Job ID: 167384
We are working with a unique and forward-thinking business based in Gosforth who are looking to add to their Fraud & Risk team! This is an extremely diverse role where you are responsible for carrying out due diligence checks as well as verifying new accounts.
You will enjoy full private health care
Mobile phone for work & personal use
Competitive company pension scheme
Being part of a relaxed, fun atmosphere where snacks and treats are provided as well as access to personal development opportunities that enable you to reach your true potential.
About the role
Verification of customer identification through requesting and reviewing relevant identification.
Reviewing and processing payments.
Dealing with queries effectively by investigating and solving issues within agreed SLAs striving for a resolution on a first-time basis.
Liaising with technical support to resolve issues that the customer is facing, managing the process from start to finish.
Producing daily reports whilst analyzing trends in data which may be signs of fraud or affordability concerns then flagging these issues with the relevant internal member of the team.
This business operates 24/7 therefore you will be required to work 8 hour shifts on a rotation basis. The shifts include: 6am – 2pm, 2pm – 10pm and 10pm – 6pm.
It is essential that you have experience working in a fraud environment within financial services or similar.
You will be used to working with high volumes of date in a fast, dynamic environment.
Excellent verbal and written communication skills.
Enthusiastic and flexible manner and able to work as part of a team.
You will posses excellent problem-solving skills with innovative and methodological approach.
Able to multi-task and good time management skills.