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Fraud and Risk Executive ( 1 Year Fixed Term )

Location: Newcastle

Salary: £19,000

Job Type: Permanent

Job ID: 167384

We are working with a unique and forward-thinking business based in Gosforth who are looking to add to their Fraud & Risk team! This is an extremely diverse role where you are responsible for carrying out due diligence checks as well as verifying new accounts.

Benefits

  • You will enjoy full private health care

  • Mobile phone for work & personal use

  • Competitive company pension scheme

  • Being part of a relaxed, fun atmosphere where snacks and treats are provided as well as access to personal development opportunities that enable you to reach your true potential.

About the role

  • Verification of customer identification through requesting and reviewing relevant identification.

  • Reviewing and processing payments.

  • Dealing with queries effectively by investigating and solving issues within agreed SLAs striving for a resolution on a first-time basis.

  • Liaising with technical support to resolve issues that the customer is facing, managing the process from start to finish.

  • Producing daily reports whilst analyzing trends in data which may be signs of fraud or affordability concerns then flagging these issues with the relevant internal member of the team.

  • This business operates 24/7 therefore you will be required to work 8 hour shifts on a rotation basis. The shifts include: 6am – 2pm, 2pm – 10pm and 10pm – 6pm.

About You

  • It is essential that you have experience working in a fraud environment within financial services or similar.

  • You will be used to working with high volumes of date in a fast, dynamic environment.

  • Excellent verbal and written communication skills.

  • Enthusiastic and flexible manner and able to work as part of a team.

  • You will posses excellent problem-solving skills with innovative and methodological approach.

  • Able to multi-task and good time management skills.