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Customer Service

Location: Peterlee

Salary: 16600 up to 18039

Job Type: Permanent

Job ID: 167359

Our client, a successful national motor claims business, are looking to recruit passionate Customer Service Operators to care and provide support for their new and existing customers during their claim process.

Our client believes that in order to be the best you need to recruit the best, which is why they provide the highest quality training.


  • Free parking

  • Cycle to work scheme

  • Save as you earn scheme

  • RAC Discount

  • Friends and family scheme

  • EE employee benefits

  • Eye care Vouchers

  • Recommend a friend scheme

  • Onsite catering

  • Car discount scheme

  • Fantastic achievable bonus scheme

Required by you:

  • Good Literacy & Numeracy Skills

  • IT Literacy

  • Coping with pressure and set-backs

  • Delivering results and meeting customer expectations

  • Enjoy speaking with people, providing information and support

  • Relating and networking

  • Working with people

  • The ability to retain information

  • The ability to Multitask

  • Provide first class customer service on every call

The Role:

  • To be responsible for receiving incoming calls from internal and external customers

  • Identifying the purpose of the call and ensuring the call is then directed to the correct department

  • First point of contact for customers therefore responsible for ensuring that customer satisfaction levels are outstanding.

  • Recording all information accurately so it can be shared with all appropriate departments.