Salary: 16600 up to 18039
Job Type: Permanent
Job ID: 167359
Our client, a successful national motor claims business, are looking to recruit passionate Customer Service Operators to care and provide support for their new and existing customers during their claim process.
Our client believes that in order to be the best you need to recruit the best, which is why they provide the highest quality training.
Cycle to work scheme
Save as you earn scheme
Friends and family scheme
EE employee benefits
Eye care Vouchers
Recommend a friend scheme
Car discount scheme
Fantastic achievable bonus scheme
Required by you:
Good Literacy & Numeracy Skills
Coping with pressure and set-backs
Delivering results and meeting customer expectations
Enjoy speaking with people, providing information and support
Relating and networking
Working with people
The ability to retain information
The ability to Multitask
Provide first class customer service on every call
To be responsible for receiving incoming calls from internal and external customers
Identifying the purpose of the call and ensuring the call is then directed to the correct department
First point of contact for customers therefore responsible for ensuring that customer satisfaction levels are outstanding.
Recording all information accurately so it can be shared with all appropriate departments.