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Customer Service Advisor

Location: North Tyneside

Salary: 9.18 per hour

Job Type: Temporary

Job ID: 167338

Our client is the UK's largest multi-utility metering services company. They operate on a national basis on behalf of gas, electricity and water companies. They own the meters that inform the country’s leading energy providers how much energy their customers have used.

 

 About the Role

 

We are currently looking for a Customer Service Advisor to join our team in Head office. The Customer Service Advisor is responsible for delivering customer satisfaction for their designated geographical area, mindful at all times of delivering an outstanding customer journey experience.

Key Responsibilities:

 

  • Planning and scheduling of planned- and corrective maintenance visits in accordance with contractual schedules and industry standards

  • Booking of emergency call-outs

  • Ensuring that Engineer itineraries are optimised for efficiency and productivity

  • Timely and accurate ordering of stock and consumables to facilitate ‘right first time’ appointments

  • Manage the customer on-boarding process

  • Arrange, follow-up and convert free survey quotations for prospective customers

  • Ongoing liaison with the operations management team

  • Fielding and escalation of customer complaints, managing customer expectations in line with company guidelines

The Ideal Candidate

 

  • Inbound and outbound calling experience in a B2B or B2C environment

  • Experience of planning and scheduling of work for a field based workforce

  • Geographical awareness

  • Ability to work collaboratively with key stakeholders

  • Experience of stock and logistics management/coordination

  • Dedicated to the provision of excellent customer service

  • Excellent communication skills

  • Professional telephone manner

  • Extremely well organised with strong time management and prioritisation skills

  • Self-motivated and enthusiastic

  • Driven to deliver against objectives

  • Confident in use of the Microsoft Office and Google Apps suites