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Application Support

Location: Newcastle

Salary: £35,000 - £45,000 DOE

Job Type: Permanent

Job ID: 167290

NRG are delighted to be partnered with a globally renowned law firm looking to recruit a Senior Applications Support Analyst. Reporting to the Applications Manager, this role provides technical solutions and testing assurances for a suite of business applications.

The Role

  • Process driven approach to replace hardware, Windows OS, SQLOS and application software versions in priority order cognisant to service roadmaps and system requirements.

  • Responsibility over testing sign-off for changes applied under the remit of the Sustainability Programme. This will incorporate: software, distributed and centrally hosted; hardware upgrades and operating system.

  • Generation and maintenance of test packs to form the basis of future regression packs.

  • Liaise with third party vendors to provide latest proven version for upgrades and implementation

  • Experience of the standard SDLC and STLC with practical application with an understanding of application structure and deployment process

  • Deliver change to controlled environments using an ITIL Change Management framework with representation of changes at regional and global Change Approval Board meetings.

  • Experience of upgrading software systems: application version, Windows OS, Hardware replacement and SQL database operating systems

  • Deliver solutions to improve systems manageability & supportability (in house & 3rd party)

  • Creation of technical documentation in line with required standards

  • Quality assure systems as they move from development into test and live 

Skills and Experience Required

  • Experience of supporting, maintaining and testing enterprise applications with a good appreciation of applications design & development including database and infrastructure technologies

  • Experience of implementing and customising third party systems

  • Experience of programming structure, concepts and Integrated Development Environments (IDEs).

  • Awareness of structured development, analysis & project management methodologies

  • Core technical skills to include T-SQL

  • Excellent troubleshooting, problem solving & delivery skills coupled with a good understanding of ITIL support processes.


Salary - £35,000 - £45,000 DOE