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Software Support Analyst

Location: Newcastle

Salary: £30,000 - £35,000

Job Type: Permanent

Job ID: 167275

NRG are closely partnered with a client in the financial sector who are looking for a Software Support Analyst to provide 2nd line support both internally and to third party clients.




  • Provide effective support of issues raised in Figaro Web, Front Office and Back Office applications.

  • Perform initial investigation of issue to determine if it is expected behaviour, a defect or an enhancement, liaising with the client as appropriate.

  • Analysis and diagnosis to determine the underlying cause of the issue, handing over the issue to 3rd line support for any code fixes as required.

  • Work effectively with and provide assistance to 3rd line support to ensure that the steps to issue replication and expected results are well documented.

  • Work with Figaro SMEs, Product Owners, Client Relationship Managers and 3rd parties as appropriate to fully understand and progress with issue resolution.

  • Dealing with clients/suppliers/third party support as appropriate.


Required Experience


• Experience in a customer-facing, software support role.

• Experience in supporting/programming RPG/iSeries

• Sound technical skills (primarily, Java, Delphi and C#)



Salary up to £35,000 DOE plus a generous benefits package.