Salary: £30,000 - £35,000
Job Type: Permanent
Job ID: 167275
NRG are closely partnered with a client in the financial sector who are looking for a Software Support Analyst to provide 2nd line support both internally and to third party clients.
Provide effective support of issues raised in Figaro Web, Front Office and Back Office applications.
Perform initial investigation of issue to determine if it is expected behaviour, a defect or an enhancement, liaising with the client as appropriate.
Analysis and diagnosis to determine the underlying cause of the issue, handing over the issue to 3rd line support for any code fixes as required.
Work effectively with and provide assistance to 3rd line support to ensure that the steps to issue replication and expected results are well documented.
Work with Figaro SMEs, Product Owners, Client Relationship Managers and 3rd parties as appropriate to fully understand and progress with issue resolution.
Dealing with clients/suppliers/third party support as appropriate.
• Experience in a customer-facing, software support role.
• Experience in supporting/programming RPG/iSeries
• Sound technical skills (primarily, Java, Delphi and C#)
Salary up to £35,000 DOE plus a generous benefits package.