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On-Site IT Technician

Location: Glasgow

Salary: Competitive Day Rate

Job Type: Temporary

Job ID: 167273

Role context and purpose:

 

Our client are looking for an individual to provide onsite support to diagnose, troubleshoot and resolve a wide range of ICT incidents and service requests with responsibility for the lifecycle of incidents, problems and change requests. This role is on a contract basis of 4 weeks, with the probability of extension past this.

 

Key Responsibilities:

 

  • To resolve incidents and problems both directly from customers and through technical escalation

 

  • To conduct fault diagnosis and repair of client PC, service and network hardware including servers, tape drives, desktops, laptops, printers, scanners, routers, switches and firewalls

 

  • To implement fixes and solutions where appropriate either via discussing directly with customer, via email, via remote control or onsite

 

  • To complete daily onsite engineering and network administration tasks as part of he managed service contracts and post installation handover and support

 

  • To conduct in house workshop repair of PCs, servers and printers

 

  • To work with suppliers and vendors warranties requests

 

  • To upgrade hardware components and firmware