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Collections - Cash Operations

Location: Houghton Le Spring

Salary: £16,900 - £18,879

Job Type: Permanent

Job ID: 167245

Cash Operations

NRG are working in partnership of one of Britain’s leading energy companies; they provide outstanding benefits and fantastic opportunities to all employees who are looking for career progression. We require a number of individuals to bring energy, a creative flair to the work place and demonstrate excellent customer service skills.

What to expect

Joining as a Cash Operations Advisor, you’ll be analysing flagged customer accounts and carrying out a factual investigation into high bill enquiries and account inaccuracies. Once you have completed the investigation you will be required to call the customer to inform them of the outcome and what steps they will need to take from this point.

About you

In this specialist role, you’ll need to have attention to detail. Have the ability to use excellent problem solving skills to resolve account issues, with a focus on adapting quickly to a range of situations. Previous experience in this role is desirable.

You’ll need to bring good IT skills to your new role, as you’ll be handling customer information and updating our databases on a daily basis and you’ll be comfortable in a target-driven environment where you’ll be reporting your progress to your manager regularly.

In return you will receive an outstanding benefits package:

  • Free onsite gym

  • Employee Recognition Scheme

  • Childcare Vouchers

  • Cycle Scheme

  • Dental Plan

  • Employee Discount Offer Scheme

  • Eye Test Vouchers

  • Healthcare

  • Life Assurance

  • Personal Accident Cover

  • On-site Deli and Café Bar

  • On-Site Parking

Salary of £16,900 which increases with grade to up to £18,879.

Working hours:

Applicants will work between the hours of 10am to 6pm Monday to Friday 37 hours per week. You’ll receive 23 days annual leave rising to 25 days after 2 years with the company.