Location: NORTH EAST
Salary: £8.41 per hour
Job Type: Temporary
Job ID: 167240
Our client is the UK's largest multi-utility metering services company. They operate on a national basis on behalf of gas, electricity and water companies. They own the meters that inform the country’s leading energy providers how much energy their customers have used.
Role Outline -
The Office Coordinator is responsible for ensuring that records on the company’s Service Centre platform are complete and accurate, contacting customers to verify that information and making the necessary adjustments where errors or omissions are found.
Additionally, the Office Coordinator proactively manages the office’s Non-comms function, assisting with our customers’ corrective maintenance requirements by dynamically allocating appointments for our field engineers.
Outbound telephone calls to our customers to verify information on the Service Centre platform and to seek consent to marketing information in accordance with GDPR requirements
Adding, amending or deleting information on the Service Centre platform as appropriate
Allocate and reallocate corrective maintenance visits in accordance with contractual schedules and industry standards
Verify Report data against loaded Service Centre entries
Assign visits to Engineers and in accordance with agreed Engineer location and reach
Proactively reallocate visits according to Engineer availability or workload
Act as first point of contact for Engineer queries
Ongoing liaison with the operations management team
Gathering/collating/submitting accurate MI as required by the Customer Service Team Leader or Customer Service Manager
The Ideal Candidate:
The successful candidate will be able to demonstrate the below competencies:
Outbound calling experience
Experience of working with information filing and retrieval systems
Ability to work collaboratively with key stakeholders
This role is to start asap
Full time role - 40 hours per week working Monday - Friday bewteen the hours of 8am - 8pm.