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Operations manager - Credit Control

Location: Durham

Salary: £35,000 - £40,000

Job Type: Permanent

Job ID: 167208

Operations Manager – Credit Control
£35,000 - £40,000

You will be responsible for the operations function of the credit control department where you will assist by implementing and putting into practice the strategic vision of the head of department.

About the Role

  • You will manage the day to day operations function of Credit Control, working closely with the team leaders to ensure that the effectiveness of staff is being maximised to ensure the highest amount of productivity.

  • Ensure the maximisation of collection opportunities and minimalisation of losses.

  • Participate in relevant internal and external benchmarking activities in order to compare and improve performance through the implementation of new processes and best practices.

  • Regular staff reviews of team leaders to ensure that appropriate action is taken when performance fails to meet agreed standards

  • Report performance and workloads back to senior management

  • Strive for continuous improvement of the Credit Control process whilst flagging any performance issues.

About You

  • You will have managed an operational / contact team function within either customer service / debt collection environment.

  • Posses a thorough understanding of the debt recovery process including an awareness of issues/ trends in the industry.

  • You’ll have the ability to mentor and motivate a team with your excellent interpersonal skills.

  • Ability to act upon your own initiative and not afraid to question the existing processes that are in place.

  • Credit control experience is highly desirable