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Independent Member - Customer Services Committee

Location: Northumberland

Salary: £2400 p.a

Job Type:

Job ID: 167158

We are seeking an independent member to join our customer services committee, which focusses on service delivery and improvement, customer experience and insight with compliance with consumer standards across our social housing business.  As such, experience in customer services, operational performance, customer involvement and tenant scrutiny would be desirable. 


If you have substantial senior management and preferably board level experience in this field, gained within a large and complex organisation, we can offer an exceptional opportunity to use your talents to make a positive difference to the lives of people in your community.


Fundamentally we are looking for someone that shares our passion for Social Housing and who will champion the needs of our tenants and customers, helping us to make sure their voice is heard and priorities understood.   

You will share our values and have the ability to focus on strategy.  You will also have the credibility to constructively challenge and work collaboratively with committee members to help develop and deliver our strategic plans. 

Prior experience of the Housing Sector is not essential as we are considering applicants from any industry sector, and we will provide a comprehensive induction programme, supported by on-going learning and development.

For practical purposes, we would prefer applicants to be resident in the North East.


Closing date for applications: Friday 14th June 2019.


There will be the opportunity for shortlisted candidates to meet the Chief Executive and Executive Director of Customer Services prior to the formal interviews.

For further information and details of how to apply contact James Carss, Head of Executive Search and Selection and Group Business Director on 0191 260 4431 or by email jamescarss@nrgplc.com


A candidate microsite is with further details is available at: http://bernicia.nrgplc.com/