< Back to Vacancies

Service Desk Analyst

Location: Gateshead

Salary: Competetive Day Rate

Job Type: Temporary

Job ID: 167053

Service Desk Analyst

Newcastle upon Tyne

Contract Role

24/7 Shifts

Excellent Day Rate


NRG are working exclusively with a leading service provider to recruit a Service Desk Analyst on a contractual basis.


The successful candidate will be a crucial part of the team providing effective front line IT support to a diverse range of customers via telephone, email and remote support applications.


Duties and Responsibilities

  • Provide technical support; answering support queries either onsite or via phone or email

  • Monitor systems for events and react to prevent service incidents or outages

  • Maintain a high degree of customer service for all support queries and adhere to all service management principles.

  • Log all calls on the call logging system and maintain full documentation.

  • Support users in the use of Computer equipment by providing necessary training and advice.

  • To allocate more complex service issues to the relevant IT Support Teams

  • To arrange for external technical support where problems cannot be resolved in house.


Special Conditions

  • This role may require occasional customer site visits throughout the UK

  • This role may require Monday to Sunday out of hours and on call working where necessary

  • This role may require working on a 24/7 shift basis.

  • This role requires the willingness of providing holiday cover and overtime as required


You must be free to start from April 22nd and have previous Service Desk experience