Salary: £10.55 P/H
Job Type: Temporary
Job ID: 166917
Are you passionate about customer engagement?
Do you enjoy working with customers to find solutions?
Are you at your best when you are talking to clients or stakeholders?
Are you self-motivated and target driven? If you are, we want to hear from you. We are looking to appoint an account manager to join our team and help communicate the value of CEM products and services to educators in the UK and internationally.
You will be engaging with stakeholders using various channels including phone, email and social media. You will also have the opportunity to meet with potential customers face-to-face at events.
The role is full time until 31/07/2019.
The ideal post holder will be office-based in Durham.
Respond to sales leads generated by our social media traffic and website contact
Guide sales leads through the customer journey, making best use of the resources and talents within the Account Management team and wider organisation
Maintain accurate records of customer engagement using HubSpot CRM
Identify opportunities for new markets, products and improvements to existing systems
Gather market requirements of existing and prospective customers to feed into the ongoing developments within CEM
Take responsibility for a number of key customer accounts, developing excellent relationships and supporting their use of our service
Engaging with existing customer base to secure renewal of their business
Identifying opportunities for up-selling and cross-selling with existing customer base
Work effectively as a member of the sales team; interacting daily with colleagues and stakeholders
Work collaboratively with multidisciplinary teams across CEM to achieve shared goals
Be self-motivated and confident to work independently
Actively participate in regular team meetings and other meetings.
Demonstrable experience of exceptional customer engagement, on the phone or in person
Experience of working to personal and/or team targets
Previous experience of winning new business
Experience of supporting customers to identify solutions to their problems