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Sales Executive

Location: Ashington

Salary: £22,000 (plus £5,000 bonus)

Job Type: Permanent

Job ID: 166886

Overview:

NRG is working exclusively with this client. They are looking for an organised and disciplined Sales Executive to join their B2B "Gatherers Team". The role involves NO cold calling or outbound calls - it's all warm enquiries from prospects and it'll be your job to move the prospect to the next stage of the sales process.

This is not a customer service role and you'll be responsible for dealing with the first contact for these exceptionally high value sales enquiries.

The client has significant customers including palaces, the police and windfarms.

 

THE COMPANY:

My client is a multi-award winning and highly innovative LED lighting manufacturer operating in the video surveillance and hazardous area markets. Our products are world leading and exclusively manufactured on-site at our HQ in Ashington, UK, and exported all around the world. We require a Sales Executive to help respond to incoming sales leads and deliver on our ambitious growth plans as the company targets CAGR of 15% for the next 3 years on the back of a record year in 2018.

 

LOCATION:

Ashington, Northumberland

2/3 weeks per year at trade shows, visiting customers or at sales events.

 

PURPOSE OF THE JOB:

Be the first point of contact for incoming sales enquiries

Maximise sales opportunities by providing high quality customer service to incoming marketing qualified leads

Be the first point of contact for incoming technical support and specification questions.

Be responsible for the Live Chat function, providing excellent support, and maximising use of the system functionality to delivery increased quantity and quality of customer interaction.

Ensure all customer enquiries are dealt with in the most professional and speedy manner

 

DUTIES & RESPONSIBILITIES:

Respond to incoming leads promptly and effectively.

Man Live Chat and propose suggestions to improve reach/quality of response

First stage follow-up to all new marketing leads

Record customer feedback on products and services - both positive and negative

Day to day contact with key account and customers

Identify and develop sales opportunities with existing customers

Identify and develop new customers

Initial point of contact for pricing and product availability

Prepare and deliver quotations to customers

Assist customers with correct product selection and scheme design

Provide training to key customers, in person, or utilising technology to deliver training remotely

First line support for technical support queries

Make effective use of the CRM

Provide in-office back-up to the business development team when they are travelling.

Be responsible for growing sales with customers in designated target vertical and geographic markets

Establish and develop relationships with key customers

Record and track opportunities and projects from enquiry to delivery through the CRM system

Act as a conduit between our client and its Customers, driving our client's products and strategies through to customers, and providing feedback from the market into our client

Work particularly closely with marketing to help shape the content they create and ensure it addresses what our customers are asking for.

 

REPORTING TO:

Sales Manager

 

WORKING HOURS:

Full Time

08.30 – 17:00 Monday-Thursday, 8.30-2.30 Friday as standard

 

PERKS:

Health care scheme

Company Stakeholder Pension Scheme

The Employee Club which hosts regular social events, sports activities and parties

25 days holiday, up to 30 with long service, plus bank holidays

Early Friday finish

Annual Family fun day

 

PERSON SPECIFICATION:

Essential:

An aptitude for sales

Excellent communication and interpersonal skills

Excellent organisational skills

Good presentation skills

Strong commercial awareness

Good telephone manner

Confident and independent

Good at negotiating and influencing others

Strong attention to quality and detail

Full driving licence

 

Desirable:

Experience of working in business to business sales

Educated to degree level or similar