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Head of IT Operations

Location: NORTH EAST

Salary: £450 per day

Job Type: Temporary

Job ID: 166680

We’re currently working with a key client based in Newcastle City Centre who is actively looking for a forward-thinking Head of IT Operations to join on an initial 3 month contract.

As Head of IT Ops you will be will be accountable for ensuring that IT services are delivered effectively and efficiently in line with agreed performance standards. This includes accountability for incidents, fulfilling user requests, resolving service failures, fixing problems, as well as carrying out routine operational tasks.


Knowledge and Skills required:


  • To take full accountability for budgeting, estimating, planning and objective setting within their area.

  • To act as a contact for IT Services for senior stakeholders, facilitating relationships between them.

  • To negotiate at senior level on technical and commercial issues, to ensure that customers, suppliers and other stakeholders understand and agree what will meet their needs, and that appropriate service level agreements are defined.

  • Accountability for ensuring configuration items and services are constantly monitored, filtered and categorise against events in line with the service design in order to decide on appropriate actions.

  • Accountability for management of the lifecycle of all Incidents and Service Requests.

  • Accountable for the monitoring and control the IT services and their underlying infrastructure. To ensure IT executes day-to-day routine tasks related to the operation of infrastructure components and applications.

  • To define service levels, standards and the monitoring process for operational staff.


Key Attributes:

  • Exceptional leadership skills.

  • First class relationship management skills.

  • Strong influencing and negotiation skills.

  • Confident and resilient.

  • Innovative.

For further information please contact Laura Cockburn direct on lauracockburn@nrgplc.com or 07866250458.

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