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Inbound Sales & Service Advisor

Location: Houghton Le Spring

Salary: £16900 plus bonus and shift allowance

Job Type: Permanent

Job ID: 166643

NRG are working in partnership of one of Britain’s leading energy companies; they provide outstanding benefits and fantastic opportunities to all employees who are looking for career progression.  We’re looking for dedicated professionals with strong negotiation skills along with a proven track record in sales.  You’ll be responsible for retaining customer relationships and building new ones via a variety of inbound channels. 

What to expect

In your new role as a Inbound Sales and Service Advisor, you'll be receiving warm calls from customers upselling products and retaining customers who may be considering switching energy provider. Working as part of a team, you'll be driving product promotion activity and working to targets for the cross-selling and up-selling of products and services, whilst working to KPIs that are designed to ensure our customers' experiences are second to none.

You'll also be supporting internal and external customers across a wide range of processes. Focusing on customer satisfaction, you'll respond promptly to our customers' needs, providing solutions and preventing escalation of problems.

This role involves inbound warm calls only to soft sell. No outbound calls

About you

In this specialist role, you’ll need to be a customer service champion, using excellent problem solving skills, negotiating skills and a passion for working together with customers to resolve issues. You’ll be resilient and assertive, with a focus on adapting quickly to a range of situations and building rapport with people from all walks of life.

You’ll need to bring good IT skills to your new role, as you’ll be handling customer information and updating our databases on a daily basis and you’ll be comfortable in a target-driven environment where you’ll be reporting your progress to your manager regularly.

In you return you will receive an outstanding benefits package

  • Free onsite gym

  • Employee Recognition Scheme

  • Childcare Vouchers

  • Cycle Scheme

  • Dental Plan

  • Employee Discount Offer Scheme

  • Eye Test Vouchers

  • Healthcare

  • Life Assurance

  • Personal Accident Cover

  • On-site Deli and Café Bar

  • On-site Parking

Salary of £16,900 which will increase with grade to £17600, as well as an unsociable hour’s allowance of up to £119 per month. OTE of uncapped commission

Working Hours

Applicants will work between the hours of 11.15am to 20:00pm from Monday to Friday, with an additional shift on one out of every three Saturdays. This additional shift is reimbursed with a day off in lieu during the week. You’ll receive 23 days of annual leave rising to 25 days after 2 years with the company.