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IT & Operations Assistant

Location: Newcastle

Salary: £18,000 - £20,000

Job Type: Permanent

Job ID: 166592

IT & Operations Assistant


Salary – £18 - £20k (depending on experience)


The Role


Due to continued commercial growth and investment in IT systems NRG is looking for an IT & Operations assistant to provide first line support for IT issues and queries and support the IT & Operations team.


Reporting to: IT Manager


Key Responsibilities


  • Maintain existing IT systems

    • Administration of all internal business software systems

    • Provide support with hardware issues

    • Liaising with 3rd party IT support providers

    • Maintaining and updating IT procedures

    • Processing of new starters, leavers and permission changes

    • Microsoft exchange administration

    • Update and maintain internal and external websites

    • Maintain current reporting dashboards and systems


  • Support implantation of new IT systems

    • Upgrades to recruitment databases

    • Transfer of servers to the cloud

    • New laptop and other hardware



Ideal candidate


  • Strong customer service focus

  • Previous experience in a helpdesk environment

  • Good communication

  • Previous experience working with contractors and 3rd party suppliers

  • VSphere virtual machine monitoring experience

  • HTML & CSS experience

  • Good working knowledge of Excel, including data collation and trend analysis