Job Type: Permanent
Job ID: 166558
Purpose of the role
Responsible for the day to day running of client projects, it is the responsibility of the Client Service Manager to take the lead role in ensuring that programme deliverables are met on time and within budget.
The role specifically involves the following areas:
Account management – take an active role in the financial profitability of client business and identify opportunities for additional business through projects.
Team time management – develop monthly client work plans with the director and monitor these to ensure all team members clearly understand their priorities and are able to meet the demands.
Briefing/informing the team – take briefs from client and communicate goals, guidelines, and deadlines to team.
Hosting team meetings – chair internal meetings, always ensure team members are fully briefed and understand their role within the meeting. Actions should be distributed and agreed across the team and meetings should be conducted in a timely and professional manner.
Team motivation – inspire all team members to meet objectives by communicating tasks and actions in a clear and fair way. Always offering support and guidance to junior staff, if appropriate.
Team guidance/ideas – provide input, guidance and feedback to all team members on client related work, being approachable for support to junior staff at all times.
Assisting and developing juniors – provide support and coaching to junior members of team whenever possible; take the time to explain and develop written and media relations skills.
Working with team – be a strong team player with the ability to build morale within the team, remain keen to share information as well as learn from other team members
Communication with supervisors - ensure they are updated on work in progress
Typically, a Client Account Manager will have been in public relations for three to five years and have extensive experience of healthcare media relations, on-line marketing, social media.