Salary: up to £28,000 dependant on experience
Job Type: Permanent
Job ID: 166554
Our client is one of the North East’s leading and most established organisations. Due to growth and expansion they are looking to recruit a System Support Engineer to provide problems and incident support to the infrastructure team.
Duties and Responsibilities;
Take ownership of server and network incidents through to resolution, ensuring incidents that cannot be resolved are escalated to the Infrastructure Team Leader.
Ensure all incidents are successfully and accurately identified, categorised, prioritised, diagnosed and managed in the ticketing system.
Provide expert advice and guidance on the use of the systems hardware and software.
Contribute towards the implementation of agreed solutions that give scalability, availability, stability and optimum performance.
Contribute towards the hardware and software lifecycle, to ensure expected operation and availability.
Contribute towards the administration and maintenance of communication systems, including email, instant messaging and telephony.
Monitor and maintain systems for capacity and performance.
Maintain accurate asset and configuration information relating to infrastructure items and their relationships.
Transport and configure assets to ensure users are equipped to effectively carry out their role.
Liaise with 3rd parties to resolve problems.
Respond to escalated requests from the Service Desk.
Required skills and experience;
The ability to communicate effectively at all levels within the organisation.
Customer service mentality.
Ability to work independently to research and resolve technical issues.
Ability to work as a team member.
Microsoft Certified in Server Management (or equivalent).
ITIL Foundation qualification (or a proven understanding of ITIL methodology).
Maintaining and administrating Microsoft Server operating systems.
Maintaining and administrating Microsoft Active Directory.
Maintaining and administrating Microsoft Exchange Server.
Maintaining and administrating Microsoft Skype for Business Server.
Experience of supporting IP Telephony.
Experience of working with Microsoft Office 365