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System Support Engineer

Location: Newcastle

Salary: up to £28,000 dependant on experience

Job Type: Permanent

Job ID: 166554

Our client is one of the North East’s leading and most established organisations. Due to growth and expansion they are looking to recruit a System Support Engineer to provide problems and incident support to the infrastructure team.


Duties and Responsibilities;


  • Take ownership of server and network incidents through to resolution, ensuring incidents that cannot be resolved are escalated to the Infrastructure Team Leader.

  • Ensure all incidents are successfully and accurately identified, categorised, prioritised, diagnosed and managed in the ticketing system.

  • Provide expert advice and guidance on the use of the systems hardware and software.

  • Contribute towards the implementation of agreed solutions that give scalability, availability, stability and optimum performance.

  • Contribute towards the hardware and software lifecycle, to ensure expected operation and availability.

  • Contribute towards the administration and maintenance of communication systems, including email, instant messaging and telephony.

  • Monitor and maintain systems for capacity and performance.

  • Maintain accurate asset and configuration information relating to infrastructure items and their relationships.

  • Transport and configure assets to ensure users are equipped to effectively carry out their role.

  • Liaise with 3rd parties to resolve problems.

  • Respond to escalated requests from the Service Desk.



Required skills and experience;




  • The ability to communicate effectively at all levels within the organisation.

  • Customer service mentality.

  • Ability to work independently to research and resolve technical issues.

  • Ability to work as a team member.

  • Microsoft Certified in Server Management (or equivalent).

  • ITIL Foundation qualification (or a proven understanding of ITIL methodology).

  • Maintaining and administrating Microsoft Server operating systems.

  • Maintaining and administrating Microsoft Active Directory.

  • Maintaining and administrating Microsoft Exchange Server.

  • Maintaining and administrating Microsoft Skype for Business Server.




  • Experience of supporting IP Telephony.

  • Experience of working with Microsoft Office 365