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Service Desk Manager

Location: NORTH EAST

Salary: Competitive rate

Job Type: Temporary

Job ID: 166533

We’re currently working with a leading transport company based in Newcastle City Centre who is actively looking for an ITIL qualified Service Desk Manager to join on a long term 12 month contract.

As a Service Desk Manager you will lead and develop the highest possible levels of professional, customer-focused retail support team. You will also be expected to establish and maintain a good working relationship with project sponsors, stakeholders and external suppliers.


Knowledge and Skills required:


  • Experience of working in an IT Service Desk environment

  • Understand basic ITIL processes and functions

  • Ability to build service resolution teams to react quickly to high priority incidents

  • Ability to work effectively on a wide range of issues

  • ITIL Foundation


Interpersonal skills:

  • Self-starter, able to work independently and as part of a team in a fast-paced environment

  • Excellent verbal and written communication skills

  • Interacts with end users and all levels of management

  • Ability to work remotely, and/or from various offices as relevant

  • Flexible approach to working on operational issues/incidents and according to workload

For further information please contact Laura Cockburn direct on lauracockburn@nrgplc.com or 07866250458.

Due to the high volume of candidates responding to our adverts we are not always able to provide feedback on your application. If you don't hear from us within the next five days, please assume you have been unsuccessful on this occasion. However, your details will be kept on file and you may be contacted about other opportunities.