Location: NORTH EAST
Salary: Competitive rate
Job Type: Temporary
Job ID: 166533
We’re currently working with a leading transport company based in Newcastle City Centre who is actively looking for an ITIL qualified Service Desk Manager to join on a long term 12 month contract.
As a Service Desk Manager you will lead and develop the highest possible levels of professional, customer-focused retail support team. You will also be expected to establish and maintain a good working relationship with project sponsors, stakeholders and external suppliers.
Knowledge and Skills required:
Experience of working in an IT Service Desk environment
Understand basic ITIL processes and functions
Ability to build service resolution teams to react quickly to high priority incidents
Ability to work effectively on a wide range of issues
Self-starter, able to work independently and as part of a team in a fast-paced environment
Excellent verbal and written communication skills
Interacts with end users and all levels of management
Ability to work remotely, and/or from various offices as relevant
Flexible approach to working on operational issues/incidents and according to workload
For further information please contact Laura Cockburn direct on email@example.com or 07866250458.
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