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Customer Service Consultant

Location: Sunderland

Salary: £15,000 - £16,000

Job Type: Permanent

Job ID: 166514

Customer Service Consultant

Salary: £15000 - £16000

Contract: Permanent/Fixed Term Contract

Start date: 7th January 2019

Induction Training: Up to 6 weeks

NRG are currently recruiting for Customer Contact Centre Associate’s to join our prestigious client based in Sunderland.

Their modern Doxford office has great transport links and a free car park. They also have a number of bike sheds for the keen cyclists.

They offer a fantastic benefits package which includes 25 days holiday plus 8 days Bank holiday, discounted gym membership, Childcare vouchers, Life Assurance, Pension up to 8%, Group Income Protection, Share Plan Incentive Scheme, free coffee machines and onsite canteen offering tasty breakfast and lunch.

There is the option to buy more holiday days, Cycle to Work Scheme, and season ticket loans. All of these fantastic benefits can be tailored via our online Benefit Hub.


About the role

You will need to be a real people person with great communication skills (both written and verbal) and you will thrive from working in a busy, target driven environment. Being adaptable and having a flexible approach is key as they go through significant and exciting changes as an organisation.

 Working in the contact centre, you will be speaking to customers and third parties, dealing with account queries and payment requests and ensuring these are dealt with accurately and promptly.


Who are we looking for?

It doesn’t matter if you haven’t done this type of work before as we will give you all the training you need. It’s your personality and life experience that we value and your desire to display the very best behaviours to colleagues and customers that will make you perfect for us.

It would be great if you have the following:

  • 5 GCSE’s Grade A- C including Maths and English OR 2 years’ relevant work experience

  • Experience of dealing with customers either face to face or over the phone

  • Competent in Microsoft Office  (Word, Excel Outlook)

  • A team player with a good eye for quality and attention to detail


Working pattern

35 hours per week Monday – Friday between the hours of 8am and 6pm with the occasional Saturday. The operating hours are extended until 8pm over the last 3 days of the month.

All successful candidates will be required to undergo the Pre-Employment Screening Process before commencing employment. Employment will be subject to satisfactory clearance on background checks including Identification, Passport Validation, Finance, Qualification, Employment / Personal referencing and Criminal Record Basic Disclosure checks.