< Back to Vacancies

Customer Services Representative Scandinavia (Swedish)

Location: North Shields

Salary: £19,000

Job Type: Permanent

Job ID: 166504

An exciting opportunity to join our clients Customer Service team covering the Scandinavian market has become available. This role is responsible for providing great customer service in the Scandinavian region and covers all aspects of customer service ranging from product and application advice, order fulfilment, order placement, order lifecycle service support, issue resolution, sample orders and post-sale support. You will also ensure all commercial outcomes are taken to gain maximum revenue income through offering alternatives and value added opportunities.

With a new focus as business development and customer service functions start to merge, this is an exciting journey and this role will be crucial in helping define that direction. As part of our focus on continuous improvement this role will also bring new ideas to the team on what we can do differently

 

You will possess:

 

  • Swedish language (required) and any Scandinavian language (preferred) and English (required)

  • Previous customer service experience in an environment with focus on long term customer relationships

  • Experience working with CRM systems

  • Experience working closely with sales teams to communicate and resolve issues and pass on opportunities

  • A passion for providing an outstanding customer experience