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Customer Service Advisor

Location: Peterlee

Salary: £16,250 with one year's experience - plus monthly bonus

Job Type: Permanent

Job ID: 166473

We are looking to recruit full time Customer Service Advisors on a permanent basis to join our client based in the motor claims industry. This is a highly customer focus role where you will be using your questioning and decision making skills throughout the call to ascertain who was at fault. You will be dealing with customers who have been involved in a road traffic accident and proving support through their time of need. Empathising and supporting the customer throughout the whole process

 

Required by you:

  • Strong listening and questioning skills

  • Confident using a P.C and in-house systems

  • Previous experience of working in a customer service environment

  • Capability of working to targets

  • Ability to challenge the customer

  • Remaining a high level of professionalism

  • Decision and evaluative skills

 

Working hours:

You will be required to work 37.5 hours per week on a rotational shift pattern. You must be flexible between the hours of 7am-9:30pm Monday to Friday and 8am- 8:30pm on a weekend. Your shift patterns will include working occasional weekends.

Benefits:

 

  • Free parking

  • Cycle to work scheme

  • Save as you earn scheme

  • RAC Discount

  • Friends and family scheme

  • EE employee benefits

  • Eye care Vouchers

  • Recommend a friend scheme

  • Onsite catering

  • Car discount scheme

  • Fantastic achievable bonus scheme.