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Customer Claims Administrator

Location: Washington

Salary: £19500 - £23500

Job Type: Permanent

Job ID: 166466

NRG are supporting a global logistics solution provider in the automotive parts logistics field, they are continuously growing , distribute all over the world


Our client is based in Washington, they looking to recruit permanent customers service administratorr.


The role will include admin duties as well as exceptional customer service to global clients. You will be processing claims along with providing help and advice to existing customers, communicating via email and telephone.



Duties will include:


  • Managing client relationships and maintaining strong long term relationships with global customers

  • Work closing with colleagues to be part of customer service based team

  • Actively communicate with all clientele and provide excellent customer service

  • Processing claims for customers/ clients

  • Keeping accurate file records and ensuring data base is updated

  • Resolving issues raised by customers

  • Adhering to policies and procedures

  • All administration duties


Requirements by you:

  • Relevant experience in sector or similar industry

  • Experience of working in a commercial environment

  • Excellent IT skills

  • Outstanding written and verbal communication skills

  • Ability to meet tight deadlines



This is a full time permanent role

Working hours will be 07.55-16.35 Monday to Thursday and 07.55-14.45 on a Friday