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Patient Care Advisor

Location: NORTH EAST

Salary: £9.23 per hour

Job Type: Temporary

Job ID: 166432

Based at The Quorum Business Park, this is a temporary assignment initially for a two month period

The role is full time, working hours are: 8am – 5pm Monday to Friday. This is an exciting opportunity and will involve responsibility for providing a comprehensive administrative support service during the patient journey to ensure a smooth patient experience while supporting clinicians to provide an exemplar service. It is expected that the post holder will provide a professional, courteous and efficient experience as the patient moves through each stage of the pathway. This role involves booking/changing or cancelling appointments, liaising with other healthcare professionals to obtain the necessary information such as diagnostic reports to ensure a seamless patient experience.

The post holder will be required to undertake a range of tasks, including:

·Understanding of the patient pathway

·Use of Patient Administration System and Choose & Book to support the referral process

·Managing appointments to ensure key performance indicators are met

·Complying with all policies and procedures to ensure patient care is not compromised

Previous customer service experience and excellent communication skills are essential