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Customer Service Assistant - Northallerton

Location: Darlington

Salary: £15,593

Job Type: Permanent

Job ID: 166356

The role will be to act as the first point of contact and provide an excellent customer service offering a choice of savings, mortgages and associated products. To be able to confidently and accurately handle and process monetary transactions using the computer systems on a daily basis.

This position is based in the Northallerton branch and the hours are up to 24 PW and they can be flexible if the successful candidates require less.

Main Duties

  • Sell savings, mortgage, insurance and associated products and services to new and existing customers.

  • Accurately handle and process counter transactions using the various computer systems.

  • Answer general enquiries from customers in person, by post, email or telephone following Customer Service Standards.

  • To produce, issue and follow up general insurance quotations.

  • Carry out general administration tasks to assist in the efficient running of the Branch.

  • Contribute effectively during staff meetings and performance reviews to enable high standards of performance to be achieved.

  • ATM Housekeeping (where applicable)

  • Community Branch administration (where applicable).

  • Identification of improvements and changes to improve the customer experience including systems and controls.

  • To act as a Brand Ambassador for ensuring that fruitful relationships are maintained and developed in the community.