Job Type: Permanent
Job ID: 166274
Our client is looking for a performance, data and FOI coordinator to join their team. If succesful you will be responsible for development, implementation, ongoing maintenance and continuous improvement of the management information systems used to monitor and report on the performance of all recordable activities. Collation, analysis and presentation of performance and management information that will provide insight to the Senior Leadership Team around performance and Collation of responses in relation to all Freedom of Information (FOI) and Subject Access Requests (SAR), ensuring accurate and timely information is produced within legislative requirements.
Assume responsibility for the co-ordination of the annual customer satisfaction
survey including the distribution of the survey and the collation, analysis and
presentation of the results.
Following the collation, analysis and presentation of the customer satisfaction
survey results support the Head of Department in defining the customer action
plans for their area and assume responsibility for the ongoing monitoring /
reporting of the progress being made against this action plan throughout the year.
Organise and store paperwork, documents and computer-based information in
accordance with the Company Document Retention policy and support the
collation and presentation of all documents required in the event of an audit or
Develop and maintain collaborative working relationships with both internal and
Support and participate in promotion and communication activities as required.
Use a variety of software packages, such as Microsoft Word, Outlook,PowerPoint, Excel, Access, etc. to produce correspondence and documents and
maintain presentations, records, spreadsheets and databases, including the
maintenance of specific M.I. systems.
Development, implementation, ongoing maintenance and continuous improvement
of management information systems, procedures and arrangements.
Collation, analysis and presentation of performance and management information
as defined across all corporate reporting frameworks to ensure all recordable
activities are effectively monitored against their required outputs including those of
an economic and social nature.
Use performance and management information to identify risks and / or
opportunities, and in the presentation of this information, highlight such findings
and make recommendations around how these risks can be mitigated and / or
Arrange, coordinate and minute performance clinics (or other performance
management processes as agreed and developed), ensuring actions are noted
and closed off as appropriate.
Act as the subject matter expert for all customer record management and
management information systems used across the organisation. This includes but
is not limited to Salesforce and QL.
Collation and presentation of the required monitoring and reporting information as
defined in any funding agreements that the Company may have in place with
external partners to support the delivery of key activities.