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Performance, Data and FOI Coordinator

Location: Ashington

Salary: £28,000

Job Type: Permanent

Job ID: 166274

Our client is looking for a performance, data and FOI coordinator to join their team. If succesful you will be responsible for development, implementation, ongoing maintenance and continuous improvement of the management information systems used to monitor and report on the performance of all recordable activities. Collation, analysis and presentation of performance and management information that will provide insight to the Senior Leadership Team around performance and Collation of responses in relation to all Freedom of Information (FOI) and Subject Access Requests (SAR), ensuring accurate and timely information is produced within legislative requirements.


Principal Duties


  • Assume responsibility for the co-ordination of the annual customer satisfaction

survey including the distribution of the survey and the collation, analysis and

presentation of the results.

  • Following the collation, analysis and presentation of the customer satisfaction

survey results support the Head of Department in defining the customer action

plans for their area and assume responsibility for the ongoing monitoring /

reporting of the progress being made against this action plan throughout the year.

  • Organise and store paperwork, documents and computer-based information in

accordance with the Company Document Retention policy and support the

collation and presentation of all documents required in the event of an audit or

other inspection.

  • Develop and maintain collaborative working relationships with both internal and

external partners.

  • Support and participate in promotion and communication activities as required.

  • Use a variety of software packages, such as Microsoft Word, Outlook,PowerPoint, Excel, Access, etc. to produce correspondence and documents and

maintain presentations, records, spreadsheets and databases, including the

maintenance of specific M.I. systems.

  • Development, implementation, ongoing maintenance and continuous improvement

of management information systems, procedures and arrangements.

  • Collation, analysis and presentation of performance and management information

as defined across all corporate reporting frameworks to ensure all recordable

activities are effectively monitored against their required outputs including those of

an economic and social nature.

  • Use performance and management information to identify risks and / or

opportunities, and in the presentation of this information, highlight such findings

and make recommendations around how these risks can be mitigated and / or

opportunities explored.

  • Arrange, coordinate and minute performance clinics (or other performance

management processes as agreed and developed), ensuring actions are noted

and closed off as appropriate.

  • Act as the subject matter expert for all customer record management and

management information systems used across the organisation. This includes but

is not limited to Salesforce and QL.

  • Collation and presentation of the required monitoring and reporting information as

defined in any funding agreements that the Company may have in place with

external partners to support the delivery of key activities.