Salary: £9.89 ph
Job Type: Temporary
Job ID: 166203
Duties and Responsibilities
To provide 1st line technical support queries professionally and efficiently, maintaining a high degree of customer service.
To ensure that all SLA’s are met.
To take ownership of user problems, perform a technical diagnosis and fix the issue remotely.
To document all calls on the call logging system.
To maintain user security on all systems.
Key Skills –
Knowledge of Microsoft based operating systems with emphasis on Windows XP / Vista / Windows 7 and MS Server 2003 / 2008.
Knowledge of Active Directory.
Good understanding of PC hardware and software set-up and configuration and TCP/IP networking skills.
Excellent telephone manner.
This role would suit an ambitious IT technician who has a good blend of hardware and software experience.
You must be immediately available.
Expected hours of work are 37 hours per week within these times-
Monday - Friday 3pm - 11pm, Saturday and Sunday 8am - 11pm (some flexibility)
Initial 3 Month Temporary Contract
£9.89 per hour