< Back to Vacancies

Service Desk Analyst

Location: Newcastle

Salary: £9.89 ph

Job Type: Temporary

Job ID: 166203

Duties and Responsibilities

To provide 1st line technical support queries professionally and efficiently, maintaining a high degree of customer service.

  • To ensure that all SLA’s are met.

  • To take ownership of user problems, perform a technical diagnosis and fix the issue remotely.

  • To document all calls on the call logging system.

  • To maintain user security on all systems.

Key Skills –

  • Knowledge of Microsoft based operating systems with emphasis on Windows XP / Vista / Windows 7 and MS Server 2003 / 2008.

  • Knowledge of Active Directory.

  • Good understanding of PC hardware and software set-up and configuration and TCP/IP networking skills.

  • Excellent telephone manner.

This role would suit an ambitious IT technician who has a good blend of hardware and software experience.

You must be immediately available.

Expected hours of work are 37 hours per week within these times-

Monday - Friday 3pm - 11pm, Saturday and Sunday 8am - 11pm (some flexibility)

Initial 3 Month Temporary Contract

£9.89 per hour