Salary: £9.89 ph
Job Type: Temporary
Job ID: 166114
Start Date - ASAP
Duration - 3 Month Temporary Contract
Monday - Friday between 8am - 5pm
To provide first line technical support and exceptional customer service assisting them with PC, Server, networking and hardware problems via phone and email.
Duties and Responsibilities
Manage incidents and service requests
Log all relevant incidents, service request and other call details
Provide first line investigation and diagnosis for all service desk calls.
Resolve incidents and service requests during the first point of contact whenever possible.
Escalate incidents and service requests that cannot be resolved according to defined escalation procedures and within agreed timescales.
Proactively keep users informed of progress of logged incidents and service requests.
Close all resolved incidents, service requests and other calls according to defined service management processes, policies and procedures.
Key Skills –
Knowledge of Microsoft based operating systems with emphasis on Windows XP / Vista / Windows 7 and MS Server 2003 / 2008.
Knowledge of Active Directory.
Good understanding of PC hardware and software set-up and configuration and TCP/IP networking skills.
Excellent telephone manner.
IT Support/Helpdesk experience (1st Line Support)
Expert knowledge of PC operating systems and software
Experience of call logging systems
Excellent telephone manner and customer service skills
Must have Active Directory experience and remote support
This role would suit an ambitious IT technician who has a good blend of hardware and software experience along with exceptional customer service skills.
This is an initial 3 month temporary contract role.