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Team Leader - Service Support

Location: Newcastle

Salary: £32,000 Plus fantastsic benefits

Job Type: Permanent

Job ID: 165890

NRG are working exclusively with a large organisation in the healthcare sector and due to their continued growth are looking to appoint a Team Leader (Service Support) to join their digital services team.


Starting Salary: £32,000+ pay progression + fantastic benefits including:

  • Holiday entitlements of 27 days per year, plus eight general and public holidays, rising to 33 days after 10 years' service.

  • Better career and salary progression based on the application of your knowledge and skills.

  • Excellent pension scheme with contributions ranging from 5%-14%, dependant on your pay grade.

  • Personal development reviews to support your career aspirations.



The team leader role is key to maintaining a highly motivated team within their specialism who pride themselves in quality and excellence of service

Duties for this role include:

  • To lead the team in delivering high quality services to the clients of the service

  • Support and manage individual and team development to ensure that services remain current, up to date and provide value for money.

  • Provide technical leadership in the relevant specialism of the team.

  • Regular reporting on all targets, campaigns, risks and assurance matters to the relevant manager as per the specialism Investigates complex enquiries providing assistance & advice as required

  • May be required to Manage projects within the Team to ensure implementation of service improvements and new systems

  • Engage and represent the service with the clients as required

  • To role model compassionate and inclusive leadership in order to shape the creation of a collective leadership culture within the Trust. This means demonstrating a consistent leadership style which;

    • engages, enables and empowers others

    • uses coaching to promote ownership of learning and quality improvement and

    • facilitates team working and collaboration within teams / departments and across organisational boundaries.

  • To develop and maintain efficient management of all systems under the control of the service.

  • To maximize availability of systems by providing pro-active support and a rapid response when problems are identified.