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Senior Applications Specialist

Location: Newcastle

Salary: £26,000 - £35,000

Job Type: Permanent

Job ID: 165858

NRG are working exclusively with a large organisation in the healthcare sector and due to their continued growth are looking to recruit a Senior Applications Specialist.

Duties for this role include:

To support the efficient administration of clinical and business applications.

To troubleshoot and resolve Help Desk calls in a timely manner and in line with standards and service levels in relation to application incidents.

To ensure that the service level agreements are maintained with respect to supported applications.

To role model compassionate and inclusive leadership in order to shape the creation of

a collective leadership culture within the service. This means demonstrating a consistent leadership style which;

- engages, enables and empowers others

- uses coaching to promote ownership of learning and quality improvement and

- Facilitates team working and collaboration within teams / departments and across organisational boundaries.

To help ensure high availability, security and usability of clinical applications.

Leads on specialist applications

To maximise availability of the applications by providing pro-active support and a rapid response when problems arise.

To maintain procedures and documentation of Applications under the control of the service.

To ensure the smooth running of all applications within the relevant business unit across the Trust by providing effective administration and change control.

Monitor Applications and implement fixes as required.

To participate in the implementation of new applications as required.

To plan own workloads to meet agreed targets within the Service Level Agreement.

Respond and resolve calls logged via the Digital Services service desk within the agreed time scale parameters.

To provide timely proactive and reactive support for all users of relevant applications and ensure that these users are able to use the software and hardware to its full effectiveness.

To lead, inspire and motivate others to high performance by agreeing clear goals and objectives, providing support and guidance and creating opportunities for development.

To contribute to the development of a culture of high engagement, where staff are empowered and entrusted to provide the best services and care for patients.

To promote and facilitate innovation and continuous improvement to deliver better services for service users and patients

To act as the key contact for internal or external audit

To demonstrate Trust core values and behaviours

To participate in the on call rota

Knowledge, Skills and Experience Required

Essential

 Specialist knowledge across range of project management procedures and techniques underpinned by theory. Knowledge of specific areas, acquired through degree or equivalent experience or training, plus further staff and project management knowledge to post graduate diploma level equivalent.

 Significant experience of using or managing business or clinical applications or equivalent knowledge.

 Must be able to communicate effectively with all levels of users.

 Experience of IT technologies.

 Knowledge of Microsoft Office and Windows

 Must be able to work without close supervision

 Able to support other team members with new tasks

 Able to develop other team members in diagnostic approach

 Coaching and mentoring practices and tools (either knowledge / experience of or skills and attributes in these)

 Quality improvement tools, techniques and methods (as above, either knowledge / experience of or applied skills ...)

 Learning agility and commitment to self-development

 Ability to apply ITIL to work processes

Desirable

 Advanced presentation skills

 Understanding of ISO27001

 Understanding of ITIL concepts.